Worst Experience with Vodafone

Today had a very miserable experience with vodafone.

Don't know how did they even manage to do it... they gave my number to another customer when he migrated from prepaid to post paid.

My sim became inactive couple of days before. When I called the customer care they never bothered to find the real problem instead asked me to visit a vodafone store. Next day couple of my friends caught me online and told me that some one else is picking up my calls. Initially through they made a mistake but few more people told the same thing. So I called my number and a guy picked my call. He informed me that he got this new number from Vodafone store during migration.

Once again I called customer care and intimated them about the problem. They did not bother to even believe me. Finally had to shout at them even to get their attention. My call was then put through to the manager and he promised me to get my number back. This happened yesterday.

Today again no action was taken by them. I made 4 calls to the customer care and every time they put me on hold and then disconnected me. Finally I was forced to visit a store in TTK road. There I proved that my number was given to another person by calling my number again. This guy spoke to Vadapalani center (where this mistake happened). Finally they said they will get it done in 2 hrs.

It was 5:00pm, 3 hrs since I spoke to them, still no action taken. I once again had to call the executive in Vadapalani store and he again argued with me that they have deactivate my account. Once again called the number to prove him it was not done. After few arguments he spoke to another executive to deactivate the number. After 2 hrs they deactivated my number.

Now I have to wait, god only knows how long, to get my number back.

Vodafone cutomer care service is one of the worst services I have ever received.

Now seriously thinking should I continue with Vodafone or change the service. Is a known devil better than an unknown angle.